Your health information
Whanganui District Health Board (WDHB) takes great care to ensure the privacy of your health information is respected.
 
Whanganui Hospital collects information about you and your health to provide you with appropriate care, to keep you and others safe, to plan for and fund health services, to carry out teaching and research, and for statistical purposes. This information is shared with others involved in your health care.
 
Be assured that your information is kept secure and only authorised people have access to your information. This may include other agencies, where authorised by law.
 
 
Accessing your health information

If you are or have been a patient/client of Whanganui DHB, you have the right to ask for and be given access to your personal health information. This will generally be provided as photocopies of your health records.
 
The WDHB Request for information form (Word document) has various sections. The more specific you are about the information you want (e.g. notes from a particular admission in hospital or test results), the quicker we can respond to your request.
 
We require some form of photo identification so we can be sure we are sending it to the correct person. A copy of your driver’s licence, birth certificate, passport or similar is required. Requests received electronically still need to provide some form of photo identification.
 
If you prefer to send us a letter, please be sure to include the following:

  • your full name (and any other names you have been known by)
  • your date of birth
  • your  National Health Index (NHI) number if known
  • the information you are requesting
  • contact details in case we need to query anything
  • proof of identity (photo identification)
  • anything else that may assist us to deal with your request.
 
Correspondence should be sent to the Clinical Records Department, Whanganui District Health Board, Private Bag 3003, Whanganui. Please note: requests for access to mental health patient information should be forwarded to the WDHB Mental Health Health Records Administrator on 06 348 3485.

Please note: requests for access to mental health patient information should be forwarded to the WDHB Mental Health Health Records Administrator on 06 348 3485.
 
We have 20 working days to indicate to you if we will action your request. We can refuse your request but only for very limited reasons which we would explain at the time.
 
In most cases, we should be able to provide you with the information within 20 working days. If your request is urgent please state the reasons why the request is urgent and we will do our best to assist.
 
Sometimes we may contact you if there is a lot of information available to ensure that we supply what you need. Where there is a lot of information to be provided we may not be able to supply it all within the 20 working days – but we will certainly inform you that we are dealing with your request. There is no charge for the provision of this information.
 

Correcting information

If you think that the information we hold is inaccurate, you are entitled to ask for it be corrected.  
 
Apart from simple factual information (such as your name, date of birth, ethnicity) you may be invited to provide a statement of the correction sought. This statement will be attached to your file.
 
For more information, please contact the WDHB’s Health Records Privacy Administrator on 06 348 3435.