Introducing our new Consumer Representative Group - Te Pukaea

10 May 2016

WDHB Consumer Advisors from left. Tim Tapa, Sheila Beckers, Sandy Innes, John Hannifin and inset, Robyn Beattie.
Whanganui District Health Board (WDHB) has appointed five newly-appointed consumer representatives to provide advice on the WDHB’s Patient Safety and Quality Strategy and the care provided to patients and their family members.
Named Te Pukaea (the trumpet carrying the message/voice of the people), the group includes: Tim Tapa, Robyn Beattie, Sandy Innes, Sheila Beckers and, John Hannifin who will mentor and support Tim, Robyn, Sandy and Sheila.
WDHB director of nursing Sandy Blake says while Te Pukaea has been established to help improve patient safety, and patient and family/whānau-centred care, it’s important people understand that the group members are not professional consumer representatives.
“What makes Tim, Robyn, Sandy and Sheila ideal for the role is their experience as a patient or as a  family member of a patient who in some way, was let down by the WDHB,” Mrs Blake says.
“WDHB customer relations & complaints coordinator Sue Penfold and myself identified them as people we felt could make a valuable contribution to the WDHB’s efforts to improve our services and the care we provide.
“We saw different backgrounds as a plus given that, in general, we’ll be seeking their advice as individuals rather than as a group.
“Having one of our surgeons ask a consumer rep to read the WDHB’s new cancer information booklets before publication is a good example of how they can help us make sure we’ve ‘hit the right note’ with our information for patients diagnosed with cancer.”