New role for Te Awhina's clinical nurse manager

27 August 2013

Wanganui Hospital’s new Care Capacity Demand Management (CCDM) coordinator Katheryn Butters.
Te Awhina clinical nurse manager Katheryn Butters is to take up a new role as Wanganui Hospital’s Care Capacity Demand Management (CCDM) coordinator – a role she expects will be as challenging and fulfilling as her career in mental health.
“As Care Capacity Demand Coordinator, I’ll be working in partnership with the unions (NZNO and PSA) and nurse managers using proven tools and evidence to develop a system that will forecast how many people each day are expected to use hospital services such as the Emergency Department, and the Medical and Surgical Wards,” Mrs Butters says.
“Implementing these evidence-based processes will help ensure the hospital has the right nursing staff in the right place to meet the patients’ needs.”
With the help of Trendcare (a nursing measurement tool used by the WDHB), personal activity logs, and staff and patient input, the CCDM programme is expected to result in the DHB more accurately predicting staff and patient needs and ensuring in advance, that staff are available to provide the safest care possible.
WDHB director of nursing Sandy Blake says the CCDM programme complements Trendcare and the work around patient and staff safety that’s already being driven by WDHB nurse managers. She says Mrs Butters’ experience and success in managing an acute unit have without doubt given her the skills required to lead and coordinate the work in front of her.
New Zealand Nurses Organisation organiser Donna Ryan says it’s very exciting having the two unions and nursing management working together on the CCDM role which she describes as a genuine partnership arrangement. “We’re also very fortunate to have been able to make such a good appointment to the role,” Ms Ryan says.
The CCDM programme has been introduced in a number of New Zealand DHB hospitals. To operate successfully, the programme requires a high level of information and data sharing so the parties involved can make joint decisions.
The WDHB has given priority to the programme and to enhancing and improving its current systems in the interest of:
  • assuring patient safety and satisfaction
  • supporting staff health and well-being
  • maximising efficiency.