WDHB opens new operations centre

17 September 2015

The Whanganui District Health Board (WDHB) has opened a new integrated operations centre for its duty nurse managers, TrendCare coordinators and Care Capacity Demand Management (CCDM) programme coordinator Dianne Kerr.
Trendcare is an electronic tool that records the level of care a patient requires while also helping nurse managers determine how many nurses are needed to provide that care. CCDM makes sure the right staff are in the right place, at the right time, to care for patients.
Mrs Kerr says the operations centre could be compared to an airport control tower, except in this instance, the centre is going to manage patient and staff flow throughout the hospital.
Two large television screens will soon be displaying how many patients are in ED, the hospital’s six wards and two mental health units, and what the workload is like for nurses. Every day, representatives from throughout the hospital will meet at 11am to discuss patient movement and the number of staff needed to care for them.
“WDHB staff have been preparing for this change for some months,” Mrs Kerr says.  “Now that the centre is open, they are feeling very positive about what this will mean for the hospital as a whole. The WDHB is one of several DHBs throughout the country to have such a facility.
“In a sense, the operations centre is now the hub of our hospital. It’s where our day-to-day action is monitored and where we drive the response to the needs of each ward and department.”
WDHB Kaumatua John Maihi and hospital chaplain Amail Habib blessed the centre on Thursday morning before staff moved in. Also in attendance were Kuia Josephine Takarangi-Firmin and Gina Maihi.

From left to right: WDHB Kuia Josephine Takarangi-Firmin, Maori Health Services Haumoana Ned Tapa, WDHB chaplain Amail Habib, WDHB chief executive Julie Patterson and WDHB Kaumatua John Maihi.