Whanganui patients urged to take part in survey

27 August 2014
Whanganui District Health Board (WDHB) director of nursing Sandy Blake is urging hospital patients to take part in a new survey asking them for feedback on their health care. 
Mrs Blake says every patient who spent at least one night in Wanganui Hospital from 4 to 17 August 2014 is being asked to give their feedback in the first of a new series of surveys sent out yesterday. In total, 7500 people across New Zealand are being contacted.
Mrs Blake says she hopes those approached will complete the survey “because their feedback will help us improve the quality of our hospital care and help us better understand what patients and their families think works well for them”.
“All feedback is valuable and I welcome the fact DHBs are going to be sending the survey to randomly-selected patients at least once every three months.”
The survey was developed by the Health Quality & Safety Commission (HQSC) which Mrs Blake works with as national clinical lead for falls injury prevention programme.
She’s a strong supporter of the survey - the first one for which hospital patients’ feedback has been collected and measured in the same way across the country.
Patients with an email address receive the form electronically. Those with a cell phone receive a text message telling them how to access the survey online. And patients without either receive a hard copy in the mail.
Responses to the survey will be collated by the HQSC before each DHB is given a rating out of 10 for coordination, partnership, communication, and physical and emotional needs.
“However, what is more important than a score is that we learn from the feedback and make changes that will improve the quality of care for patients,” Mrs Blake says.
Results of the first survey will be available on the Commission’s website in October 2014. Further information can be found at www.hqsc.govt.nz.