The whakatauki or proverb above refers to everyone being in the same waka or canoe working together to get positive outcomes for patients, families/whānau and our community.

Te Hau Ranga Ora Māori Health Service is a service available to all whānau/families during the day, on call after hours and in the weekends.

The team of haumoana/navigators….

• are part of the health care teams
• support patients and whānau/families during their stay in hospital
• assist whānau/family centered care by working alongside staff to support and engage with Māori whānau
• participate in multidisciplinary teams, discharge planning and work with whānau/families to advocate,
• navigate to improve and self-determine their health journey
• facilitates links back to services in the community to ensure that whanau are supported when discharged home.

Access to the on-call haumoana after hours service is via the telephonists or by speaking to the hospital care team on the ward.

Kaumātua and kuia (elders) are an integral part of the service by providing guidance and support to haumoana, staff and patients, as required.

Te Hau Ranga Ora also offer facilities that cater for whanau/family needs that are governed by tikanga Māori, such as:

• Mauri Ora - a whare for emergency and temporary accommodation for out of town whānau.
• Whare Whakatau Mate - a whare to support whanau who experience the sudden loss of a whānau member.
• Te Piringa Whānau - a whare that supports whānau/family-centred care through education, wananga and hui.

We recognise and respect the principles of Te Tiriti O Waitangi/Treaty of Waitangi and ensure Māori have the opportunity to contribute to decision-making, and participate in the delivery of health and disability services.

Maori Health service brochure: Information for patients and whanau < click for full brochure